CallBGProvider Stopping -How to Fix it in 7 Easy Ways

Running a Samsung device on One UI 6.0 might be a smooth experience, but some users have reported experiencing challenges with an application known as CallBGProvider. When experiencing an unexpected failure or crash during phone calls, the CallBGProvider app is often to blame, raising suspicions of possible malware attack. This article provides an in-depth discussion on what CallBGProvider is, why it may be persistently stopping, and suggests seven possible ways to troubleshoot and fix the problem to boost your device’s performance and security.

Understanding CallBGProvider

CallBGProvider is an application pre-installed in Samsung Android devices, designed to streamline organization of files and folders on a unit. This application manages the allocation of various contents such as pictures and videos. Despite its essential function, some users have complained of their phone’s misbehavior, attributing it to a problem known as CallBGProvider Stopping.

Following the One UI 6.0 system update, users are met with the message “CallBGProvider keeps stopping”, where pinpointing one specific cause can be challenging. However, user testimonials suggest several potential causes.

Reasons Why CallBGProvider Keeps Stopping

  • Software Bug: Often, application crashes like CallBGProvider are majorly attributed to a system bug, particularly following the One UI 6.0 update. Consequently, there might be compatibility issues with the new system software.
  • Corrupted Cache: The CallBGProvider app might crash if it is linked to faulty or corrupted data.
  • Update Glitch: Some users have reported facing issues after updating to One UI 6.0, suggesting a possible glitch in the update procedure that leads to problems with the CallBGProvider app.
  • Conflicts With Other Apps: Issues may occur if other applications or specific device settings interfere with the CallBGProvider app. Users with advanced configurations, multiple profiles, or Multi-Factor Authentication (MFA) setups might encounter these conflicts more frequently.
  • Integration With One UI 6.0 Features: The CallBGProvider app might not be fully compatible with new features introduced under the One UI 6.0 update. This incompatibility can lead to crashes, particularly during call making or receiving.

Currently, Samsung has not released any official statement on this issue, which means they are likely still investigating the problem.

How to Resolve the CallBGProvider Stopping Issue

Some users have reported repeated crashing or non-responsiveness of CallBGProvider, resulting in phone call disruptions. If you depend on your phone for critical communications, this can be a significant inconvenience. However, the following troubleshoot methods can help you resolve the issue:

Alternative Dialer App

Callbgprovider Stopping resolutions

You can install an alternative dialer application, such as Phone by Google, from the Google Play Store. Once installed, set this app as your default dialer temporarily while you troubleshoot the CallBGProvider issue. Other phone apps such as WhatsApp can serve as temporary solutions until the problem is fixed.

Network And SIM Troubleshooting

Follow the steps below:

  1. First, turn off your device and take out the SIM card.
  2. Start your device without the SIM card.
  3. Turn off your device again, reinsert the SIM card, and turn it on again.

Check if the issue persists after following these steps.

Clear Cache and Data

To clear the cache and data for CallBGProvider, follow these steps:

  1. Go to the Settings on your device and select Apps.
  2. Locate and select CallBGProvider from the list.
  3. In the app settings, opt to clear both the cache and data associated with the app.
  4. Restart your device to finalize the process.

Reset App Preferences

To reset the app preferences, follow these steps:

  1. Open Settings on your device and select “Apps.”
  2. Select the three-dot menu icon and choose “Reset app preferences.”
  3. Confirm the action and restart your device to effect the changes.

Check for Official Updates

Keep monitoring Samsung’s official channels for any updates that may resolve the issue you’re facing. You could also reach out to Samsung’s support for advice. Inquire about any official fixes or patches available to solve the problem.

Factory Reset

As a last resort, consider performing a factory reset. Be warned, however, that this will erase all data on your device, so ensure you back up important information before proceeding. This method should be a last resort if all other methods fail. To factory reset your device, follow these steps:

  1. Go to Settings and select “General Management.”
  2. Select the “Reset” option.
  3. Select “Reset factory data” to initiate the factory reset procedure.

Wait for Samsung’s Response

If there isn’t a quick fix, you may want to wait for an official response or update from Samsung regarding the reported issue. Samsung may release patches or fixes in future updates that can resolve such problems. It would be best to keep an eye out for these updates to correct the issue.

Frequently Asked Questions

Question Answer
What is CallBGProvider? CallBGProvider is an app that facilitates background services for phone calls on certain Samsung devices.
Why does CallBGProvider Keep Stopping on Samsung? Various reasons might cause CallBGProvider to keep stopping, such as an outdated or corrupted app, compatibility issues, conflicts with another app or service, or malware.
How can I Stop the CallBGProvider App from Using So Much Battery? You can try to lower the amount of battery that the CallBGProvider app uses by disabling some of its features. For example, you can switch off call blocking and spam filtering.


In summary, CallBGProvider is an app, present on some Samsung devices, which offers background services for phone calls. However, some users have reported issues with this app, including errors, crashes, and potential malware threats. This article has discussed what CallBGProvider is, why it can stop working, and how to fix it in seven diverse ways. These methods include installing an alternative dialer app, network and SIM troubleshooting, clearing the cache and data, resetting app preferences, checking for official updates, and performing a factory reset.

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